Terms & Conditions

Last updated: March 2nd, 2026
Effective date: March 2nd, 2026

1. Definitions

• "Hooftec", "we", "us", "our" means Hooftec Online Ltd, a company incorporated in England and Wales (company number [insert]), whose registered office is at [insert registered office address].
• "Agreement" means these Terms and the Privacy Policy.
• "Business Day" means a day other than Saturday, Sunday or public holiday in England.
• "Customer" means the legal entity subscribing to the Service.
• "Customer Data" means all data entered into the Service by or on behalf of the Customer.
• "Data Protection Laws" means UK GDPR, Data Protection Act 2018 and related legislation.
• "Service" means the Hooftec cattle hoof management application and associated services.
• "Subprocessor" means any third party engaged by Hooftec to process personal data.

2. Basis of Contract

2.1 Business Use Only

The Service is supplied strictly for business use. By creating an account, the Customer warrants that it is acting in the course of business and is not a consumer.

2.2 Agreement Commencement

The Agreement commences on the earlier of:

• account creation; or
• first use of the Service.

2.3 No Reliance

The Customer acknowledges that it has not relied on any representation or statement not expressly set out in this Agreement.

3. Description of Service

Hooftec provides digital cattle hoof management and business administration software, including:

• Hoof trimming record capture
• Lameness and health tracking
• Customer and herd management
• Invoice generation
• Offline capture with later synchronisation

Hooftec may update or modify features provided that such changes do not materially reduce core functionality.

4. Professional Use and Clinical Disclaimer

4.1 Record-Keeping Tool

The Service is a record-keeping and management tool only.

4.2 No Clinical Services

Hooftec does not:

• provide veterinary advice,
• provide clinical diagnoses,
• provide treatment recommendations,
• guarantee health outcomes.

4.3 Customer Responsibility

All treatment decisions, veterinary interventions, herd management strategies and animal welfare decisions remain solely the responsibility of the Customer and its qualified professionals.

4.4 Professional Judgment

The Customer acknowledges that it must exercise independent professional judgment and must not rely on the Service as a substitute for veterinary or clinical expertise.

5. Subscriptions and Payment

5.1 Billing

Subscriptions are billed monthly in advance in GBP, exclusive of VAT.

5.2 Auto-Renewal

Subscriptions renew automatically unless cancelled prior to the next billing cycle.

5.3 Price Changes

Hooftec may vary subscription pricing on 30 days' notice.

5.4 Payment Failure

Failure to pay may result in suspension of access.

5.5 Refunds

All fees are non-refundable unless required by law.

6. Acceptable Use

The Customer shall not:

• reverse engineer or attempt to extract source code;
• interfere with system integrity or security;
• use the Service unlawfully;
• use the Service to develop competing software;
• share login credentials outside its organisation.

Hooftec may suspend access immediately for material breach.

7. Intellectual Property

7.1 Ownership

All intellectual property rights in the Service, including copyright, database rights and software, are owned by Hooftec Online Ltd.

7.2 License

The Customer is granted a limited, non-exclusive, non-transferable licence to use the Service during an active subscription.

7.3 Feedback

Any feedback provided may be used by Hooftec without restriction or compensation.

8. Customer Data

8.1 Ownership

The Customer retains ownership of Customer Data.

8.2 License to Process

The Customer grants Hooftec a limited licence to host, process, transmit and back up Customer Data for the purpose of providing the Service.

8.3 Customer Responsibilities

The Customer is responsible for:

• accuracy of data entered,
• maintaining independent backups where commercially appropriate.

8.4 Anonymised Data

Hooftec may generate anonymised and aggregated statistical data. Once anonymised in accordance with ICO standards, such data is no longer personal data and may be used for research, analytics and product improvement.

9. Data Protection

9.1 Controller/Processor Roles

The parties acknowledge that:

• the Customer is Data Controller;
• Hooftec is Data Processor.

9.2 Processor Obligations

Hooftec shall:

• process personal data only on documented instructions;
• ensure confidentiality;
• implement appropriate technical and organisational security measures;
• notify the Customer of personal data breaches without undue delay;
• delete or return personal data upon termination (subject to backup retention cycles).

9.3 Subprocessors

The Customer provides general written authorisation for Hooftec to use Subprocessors. A current Subprocessor list shall be maintained. Customers will be notified of material changes and may object on reasonable data protection grounds.

9.4 International Transfers

Where personal data is transferred outside the UK, Hooftec shall implement appropriate safeguards, including the UK International Data Transfer Agreement or UK Addendum to SCCs.

9.5 Audit Rights

Audits may occur no more than once per year, on reasonable notice, during business hours, at the Customer's cost, and subject to confidentiality. Hooftec may satisfy audit obligations through provision of independent third-party security certifications where available.

10. Service Availability

• 10.1 The Service is provided on an "as available" basis.
• 10.2 Hooftec does not guarantee uninterrupted or error-free operation.
• 10.3 Scheduled maintenance may occur with or without notice.
• 10.4 Offline functionality depends on device capability and local conditions.

11. Warranties

Hooftec warrants that it will provide the Service with reasonable care and skill.

Except as expressly stated, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

12. Limitation of Liability

12.1 Statutory Carve-Outs

Nothing limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability which cannot lawfully be excluded.

12.2 Liability Cap

Subject to clause 12.1, Hooftec's total aggregate liability in any 12-month period shall not exceed the total fees paid by the Customer in that period.

12.3 Excluded Losses

Hooftec shall not be liable for:

• loss of profits, revenue, business or contracts;
• loss of anticipated savings;
• loss of goodwill;
• loss or corruption of data;
• business interruption;
• livestock loss, disease progression or animal health outcomes;
• indirect or consequential loss.

12.4 Risk Allocation

The Customer acknowledges that pricing reflects this allocation of risk.

13. Indemnity

The Customer shall indemnify Hooftec against claims arising from:

• misuse of the Service;
• breach of this Agreement;
• unlawful or negligent herd management decisions.

14. Termination

14.1 Customer Termination

The Customer may terminate at any time effective at the end of the billing period.

14.2 Hooftec Termination

Hooftec may suspend or terminate immediately for:

• non-payment;
• material breach;
• unlawful use;
• insolvency events.

14.3 Force Majeure Termination

Either party may terminate if a force majeure event continues for more than 60 consecutive days.

14.4 Effect of Termination

Upon termination, access ceases. The Customer may export data within 30 days.

15. Assignment

The Customer may not assign this Agreement without written consent.

Hooftec may assign to a group company or purchaser of the business.

16. Confidentiality

Each party shall keep confidential all non-public information received from the other and use it only for purposes of this Agreement.

17. Force Majeure

Neither party shall be liable for delay or failure caused by events beyond reasonable control.

18. Notices

Formal notices must be in writing and sent to the registered office or designated contact email.

19. Governing Law

This Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

20. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.