Once your account is deleted, this action cannot be undone. All your data will be permanently removed from our systems.
We respect your privacy and your right to control your personal data. If you wish to permanently delete your Hooftec account and all associated data, please follow the steps below.
In accordance with our privacy policy, non-personal information like trim records and scoring records will be retained after deletion. This information does not contain any personally-identifiable information, or those of a customer or former customer.
Before requesting deletion, you may want to export your data. You can do this from each screen where data is exportable (Invoices, Trim & Scoring Records, etc).
Cancel any active subscriptions through Google Play, Microsoft App Store, or Stripe to avoid future charges.
Send an email to our support team with the following information:
We'll verify your identity using the email address associated with your account.
Once verified, we'll process your deletion request and send a confirmation email within 7 business days.
You can use this template for your deletion request:
Subject: Account Deletion Request Dear Hooftec Support Team, I request the permanent deletion of my Hooftec account and all associated personal data. Account Information: - Full Name: [Your Full Name] - Email Address: [Your Registered Email] - User ID: [If known, otherwise omit] I understand that: - This action is permanent and cannot be undone - All my data will be permanently deleted - I will lose access to all Hooftec services - Any active subscriptions will be cancelled [Optional: Reason for deletion - e.g., No longer need the service, privacy concerns, etc.] Please confirm receipt of this request and notify me once the deletion is complete. Thank you, [Your Full Name]
We process deletion requests within 7 business days. You'll receive a confirmation email once complete.
No. Once the deletion process begins, it cannot be stopped or reversed. Please be certain before requesting.
Contact our support team with alternative verification methods (such as previous invoice details or device information).
Yes. We permanently delete all your personal data from our active systems. Backup copies may remain temporarily for security purposes but are automatically purged according to our data retention policy.
If you have any questions about the deletion process or need assistance, please don't hesitate to contact us:
Email: [email protected]
Website: Contact Form
